Complaints procedure

At TouchPro Europe Shop, we strive to provide our customers with the best possible experience. However, if you are not satisfied with our products or services, we would like to hear from you. Your feedback is invaluable and allows us to continuously improve our service.

How can you file a complaint?

You can communicate your complaint to us in several ways:

1. Online: Complete our online complaint form on our website below.
2. Email: Send an e-mail to bestellingen@touchpro-europe.com.

What can you expect from us?

Once we receive your complaint, we will investigate it as soon as possible. We aim to respond within 14 working days with a solution or an update on the progress of the investigation.

If necessary, we will contact you for additional information or clarification. We will do our utmost to resolve your complaint to your satisfaction and strive for a quick and fair resolution.